As soon as we receive your order, we’ll dispatch it normally on the next working day as follows:
DELIVERY OPTIONS
Hong Kong.
Orders over US$150 – free delivery
Orders under US$150 – there are two options:
- Hong Kong 1st Class Recorded Delivery – up to two working days US$2.50 per item
- Local courier – US$4.00 per item
UK
Orders over US$150 – free delivery
Orders under US$150 – First Class UK Recorded Delivery – up to three working days US$5.00 per item
France
- La Poste delivery – price on application
US & Rest of Europe.
Orders over US$150 – free delivery
Orders under US$150 – Air Mail Recorded Delivery – between seven to ten working days US$5.00 per item
RETURNS
Thank you for shopping at Cool Charm & Collected. If you are not entirely satisfied with your purchase, we are here to help.
To make a return, please note the following important information:
- You have 30 calendar days from the date of purchase in which to return the item.
- The item must be unused, unmarked and in the same condition as you received it.
- The item must be in its original packaging.
REFUNDS
Once we’ve received your item, you’ll be informed, and it will be inspected. You’ll be notified about the status of your refund, and if it’s approved, we’ll initiate a refund to your credit card, or original method of payment. Refunds will normally be initiated within three working days of the item being received.
Please note that you will be responsible for the cost of the return shipping, unless the item is defective.